FAQs
How do I become a stockist?
How do I become a stockist?
To open a trade account, simply complete our application form with your business details. Our team will review your submission and be in touch with next steps shortly.
How do I log in?
How do I log in?
Once your account is approved, log in using your email address via the account icon in the top right corner, or when prompted while viewing product information.
How do I see products and prices?
How do I see products and prices?
Product details and pricing are available to approved trade customers. Log in to your account to view the full range.
Do you have a minimum order value?
Do you have a minimum order value?
Our minimum order value is £100 (ex VAT). There are no minimum order quantities per product.
How long will it take to receive my order?
How long will it take to receive my order?
Standard delivery is 1–2 working days, but may take longer during peak periods such as sales, Black Friday, Christmas, and bank holidays. If your order hasn’t arrived, please allow 5 working days before getting in touch.
I haven’t received my order, what should I do?
I haven’t received my order, what should I do?
Please allow the full delivery time. If you haven’t received your order by then, let us know and we’ll help track it down.
You can reach us by email at sales@nppbooks.co.uk or by phone at 01225 310 107
I have received damaged items
I have received damaged items
We want every order to arrive perfectly, but sometimes mistakes or damages happen. Please let us know within 30 days and we will make things right. You can reach us by email at sales@nppbooks.co.uk or by phone at 01225 310 107
Will my shopping basket save?
Will my shopping basket save?
Yes, your shopping basket will save automatically. However, please note that this doesn’t reserve stock, so items you’ve added may become unavailable if someone else purchases them before you complete your order.